User Feedback & Roadmap Platform

Part of the worlds-biggest-software-project initiative.

An AI-native, open-source platform for collecting user feedback, prioritising feature requests, and publishing public roadmaps and changelogs.

User Feedback & Roadmap Platform is an idea board, voting, roadmap, and changelog tool for product teams who want to run community-driven prioritisation without paying per-maker SaaS fees. It is aimed at PLG SaaS founders, product managers, and DevRel teams who need a transparent feedback loop with their users and currently choose between expensive incumbents (Productboard, Aha!) or feature-thin open-source options (Fider, Astuto).

Why User Feedback & Roadmap Platform?

Incumbent SaaS pricing escalates quickly — Canny starts at $99/month, Productboard at $19/maker/month, Aha! at $59/user/month, and Gleap at $149/month — pushing growing teams to either downgrade their process or pay enterprise rates.
Existing open-source options (ClearFlask, Astuto, Fider) lack AI-powered duplicate detection, revenue-weighted voting, CRM integration, and modern roadmap views found in the commercial tools.
AI-native features like feedback deduplication, sentiment scoring, and changelog narrative generation are emerging as the 2026 differentiator but are absent from every open-source option in the category.
Per-user pricing is being replaced by flat pricing across the category, signalling buyer fatigue with seat-based billing — an opening for an open-source alternative with no seat tax.
The feedback management sub-segment of the $12.5B product management market is growing faster than the parent category, driven by PLG companies prioritising community-led roadmapping.

Key Features

Feedback Collection & Voting

Public and private feedback boards with upvoting and threaded comments
Status workflow (Under Review, Planned, In Progress, Shipped, Closed) with auto-notification of all upvoters on status change
Embeddable in-app JavaScript widget for in-product feedback capture
User and company segmentation by plan tier, custom attributes, or CRM data
Revenue-weighted voting that surfaces ARR/MRR behind each request

Roadmap & Changelog Publishing

Public roadmap with Kanban three-column view (Planned / In Progress / Shipped)
Roadmap timeline view as an alternative to Kanban
Changelog with searchable entries, email digest, and standalone page
In-app changelog popup widget to drive feature adoption post-launch
Custom branding, white-label domain, and audience-segmented sharing

AI-Augmented Triage

AI duplicate detection with one-click merge suggestion to prevent vote fragmentation
Auto-categorisation and tagging of incoming feedback to remove manual PM triage
Sentiment and urgency scoring on raw submissions to flag emotionally charged or time-sensitive requests
AI-generated changelog narratives ("why we built this") synthesised from merged feedback clusters
AI-drafted specifications converting high-upvote requests into user stories and acceptance criteria

Integrations & API

REST API with API-key authentication covering posts, users, votes, tags, and companies
Webhook events for status changes, new submissions, and votes (HMAC-signed)
Native integrations with Slack, Linear, Jira, GitHub, Intercom, HubSpot, and Salesforce
OAuth 2.0 SSO / OIDC for enterprise identity federation
NPS and CSAT micro-survey module within the same portal

AI-Native Advantage

Existing open-source tools in this category have no AI features at all, while commercial incumbents are only beginning to ship duplicate detection and trend analysis. This project treats AI as a first-class layer: semantic clustering of submissions, sentiment and urgency scoring, revenue-weighted prioritisation that joins votes with CRM data, automated changelog narrative generation, and draft specifications produced from highly-upvoted requests. The combined effect is to remove the manual triage burden that currently consumes PM time and to close the feedback loop with customer-facing copy generated from the underlying request themes.

Tech Stack & Deployment

The platform targets self-hosted and cloud deployment modes with an embeddable JavaScript widget for in-product capture. Public APIs follow REST conventions with OpenAPI documentation, HMAC-signed webhooks, and idempotent event IDs — patterns established by Featurebase, Frill, and Aha!. JSON Feed and RSS are supported for changelog distribution. Standards alignment includes GDPR/CCPA for feedback data, WCAG 2.1 for the public portal, and OAuth 2.0 / OIDC for SSO.

Market Context

The product management software market reached $12.5 billion in 2024 and is growing at 12.4% CAGR, with the feedback management sub-segment estimated at $800M+ and growing faster than the parent category. Incumbent pricing ranges from $15/month (Upvoty) to $149/month (Gleap) for SMB tools, and $19–$59/maker/month for enterprise suites (Productboard, Aha!), with UserVoice enterprise plans reaching $800–$2,000+/month. Primary buyers are product managers at PLG SaaS companies, founders seeking transparent roadmap communication, customer success teams correlating requests to ARR, and DevRel teams publishing changelogs to developer communities.

Project Status

This project is in the research and specification phase.
Contributions, feedback, and domain expertise are welcome.

Contributing

We welcome contributions from developers, domain experts, and potential users. See CONTRIBUTING.md for guidelines.

Important: All contributions must be your own original work or clearly attributed open-source material with a compatible licence. Copyright infringement and licence violations will not be tolerated and will result in immediate removal of the offending contribution. If you are unsure whether a piece of code, text, or other material is safe to contribute, open an issue and ask before submitting.

Licence

Licence to be determined. See discussion for context.

starter