You look after the users. We bring the software.
You have the patience, the people, and a gift for turning confusion into confidence. What you don’t have is a pipeline of products to look after, or the customers who need you, and that is exactly what WBSP brings. Every product that ships arrives with users, and they are looking for someone like you.
Field the occasional query, or run a full follow-the-sun operation. Either way, it is recurring work, and a reputation that follows you to the next product.
Be the reason customers stay
You install, onboard, and keep software running. Every product here needs someone like you once it ships — and the people who deploy WBSP software are looking for you.
Every product needs you
Software is not finished when it is built — it is finished when someone keeps it working. That is a constant need across the catalog.
Customers find you
Owners and buyers look for a support partner they can rely on. List yourself, and let them come to you.
Recurring, dependable work
Support is ongoing by nature. Onboard once and stay engaged — and paid — over the long run.
Own the relationship
You are the human customers talk to. Build loyalty, and a reputation, that follows you to the next product.
Pick your level
L1, L2, L3 — take on the tier that fits your skills and your schedule.
Proof that speaks for itself
Let the products you keep live, and the customers you keep happy, be your portfolio.
Who looks after the people using it?
Developers know how to write software. Hosting providers know how to keep it running. But the moment real people start relying on it, a different craft takes over: answering their questions, steadying them on a bad day, and turning confusion into confidence.
That craft is a discipline of its own, and it is usually the one nobody planned for. If you can put together teams that look after users well and show up reliably, you are in demand here.
Every product that ships arrives with people using it, and those people will need you.
Start small, or run the whole operation
There is no single shape for support. Take on only what fits you today, and grow into more as the demand grows.
From a quick ad hoc answer, through formal L1, L2 and L3 tiers.
From one specialist fielding the occasional query, to a full support team.
From business hours in your own region, to round-the-clock cover.
From email and chat, to a fully staffed call centre.
From a single time zone, to a follow-the-sun rota that hands off across the globe so someone is always awake.
Supporting software you didn’t build
It is the question every support provider asks first. Here is why it works.
You can see how it works
As a support collaborator you get read access to the source and documentation of the products you look after, so you diagnose with the facts in front of you, not from the outside.
The people who built it are reachable
When something runs deeper than support can settle, the developers behind the software are a message away, through the same directory that brought you the work.
What you learn carries over
Every product is built on a shared foundation, so the knowledge you build supporting one product transfers straight to the next.